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VELUNO

Tailor-made service & support

Customer service & support

Your website should run - every day, around the clock. We take care of operation, updates, security and performance so that you don't have to worry about technology, outages or loading times. With VELUNO, you get reliable support, proactive monitoring and clear communication instead of ticket ping-pong.

From regular patching and backups to error analysis, performance tuning and SEO fine-tuning: we keep your site fast, secure and GDPR-compliant. A dedicated contact person knows your project, reacts quickly and implements changes cleanly - predictable, documented and without unnecessary ballast.

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Industry leaders trust us

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Personal contact person

With us, you won't end up in anonymous ticket systems. A dedicated account manager knows your project and responds directly - quickly, competently and comprehensibly.

Flexible & transparent

Clear modules, no hidden costs. You only choose the services you need - expandable or customizable at any time on a monthly basis.

Optimized performance

From loading times to SEO: We make sure that your site runs technically smoothly, is found quickly and achieves top scores on Google.

GDPR-compliant

Data protection is not an add-on, it's standard. Your website remains legally compliant - without unnecessary cookie banners and with documented processes.

Scalable & future-proof

Whether it's a small company website or a complex platform: our support grows with your project, both locally and internationally - always stable, always reliable.

Proactive security

We constantly monitor systems, close security gaps immediately and keep your website stable with updates and backups. We solve problems before they arise.

Individual support that convinces

Why VELUNO for Service & Support?

Because we not only provide technical support for websites, but also actively ensure that they remain fast, secure and visible. Our support goes beyond mere maintenance - it is your extended arm for digital stability and growth.

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Individual support for every website

No two websites are the same - and our support is just as individual. Whether it's a small company website, a complex platform or a store with thousands of products: We take care of the technical details that run in the background to ensure that your project runs smoothly.

From regular updates and performance optimization to backups and monitoring - everything is documented transparently and actively managed. This keeps your website stable, secure and successful in the long term.

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More than just support - your digital partner

We do not see support as simply "putting out fires", but as a strategic companion at your side. Our aim is to minimize risks, make opportunities visible and continuously improve your website.

With clear processes, a personal contact and flexible modules, we ensure that you retain full control over technology, security and performance at all times - without having to worry about it yourself.

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More security, less effort

Your advantages with VELUNO support & service

A website must run - stable, secure and without constant interruptions. With our support, we take care of updates, security patches, loading times and monitoring. This ensures that your website remains functional and GDPR-compliant at all times. You save time, reduce risks and have a reliable partner who continuously improves your website.

Security

We constantly monitor your website for sources of error and security vulnerabilities. With regular updates, backups and protective measures, we ensure that your data remains protected and that attacks don't stand a chance.

Stability

We ensure that your website remains stable even with higher traffic. Through optimized systems, proactive maintenance and constant availability, we create the basis for permanently fast and reliable performance.

Flexibility

Not every project has the same requirements. That's why you can flexibly extend or reduce support times and modules. This means you always receive exactly the scope of service that your project requires in the current phase - without unnecessary costs.

Transparency

You know what is being done at all times. Every measure is documented, all processes are traceable and you have fixed contact persons. This gives you full control and clarity without having to worry about technical details yourself.

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Customer service & support - your website always in safe hands

Our proven strategies for reliable performance

🚀 Fast response times - stable, measurable, reliable
We continuously monitor your website and respond immediately to any anomalies. Updates, patches and adjustments are installed quickly so that your site remains accessible and performant at all times.

🔒 Safety first - because protection has top priority
From security updates to ongoing backups: we ensure that your website is protected. Data remains GDPR-compliant, risks are identified and neutralized at an early stage.

🔑 Individual support - just as much support as you need
Whether small monthly changes, monitoring or additional modules: Our support grows with your needs. Every customer is assigned a dedicated contact person who knows the website and provides individual advice.

⚙️ Technical excellence - clean monitoring & precise maintenance
We constantly check loading times, accessibility and sources of errors. With modern monitoring and regular checks, your website remains stable - whether CMS, static or headless.

📝 Content & updates - changes without effort for you
We make small adjustments to content or functions for you directly as part of the support. This saves you time and ensures that your website is always up to date.

📍 Flexible & scalable - from basic to premium
Whether simple maintenance or comprehensive optimization: our modules can be adjusted on a monthly basis. Hosting, SEO, GEO or AEO - you choose exactly the services that will move your project forward.

A website should not be a construction site. With VELUNO support, you get a secure, fast and stable website that is continuously maintained and improved - without any stress for you.

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FAQ - Customer service & support

What does the "Maintenance & support" basic module include?

Ongoing system and security updates, monitoring of uptime/error sources, 15 minutes of change time per month, priority support by e-mail and a dedicated contact person. Goal: stable, secure and always up-to-date website.

How quickly does VELUNO respond to support requests?

Within business hours, we usually respond on the same day. Critical incidents (outages, security events) are prioritized immediately - including proactive status updates until they are resolved.

What is covered by the monthly 15-minute changes?

Small text/image adjustments, link updates, small CSS fixes, redirects, form field changes, etc. We bundle larger tasks into "additional support time" and coordinate them with you in advance.

How are updates planned and installed?

We patch regularly in maintenance windows. First test in a staging environment, then roll out securely live (incl. backup & rollback plan). Critical security updates are made immediately.

What happens with risky core updates?

We check compatibility with themes/plugins/integrations. If there are risks, we postpone the rollout, patch sub-areas or develop a secure migration strategy.

How do you protect the website from attacks?

Hardening at server and application level, firewall/rate limiting, 2FA for admins, rights/role concepts, regular security scans, malware checks and proactive log monitoring.

Is the service GDPR-compliant - even without a cookie banner?

Yes, we rely on consent-compliant measurement (first-party, server-side where appropriate), IP anonymization and data minimization. Whether a banner is necessary depends on your individual tracking/tool landscape.

Can I host externally - or do I have to switch to VELUNO?

Both possible. Our support model also works on third-party hosting. However, for maximum performance, security and short distances, we recommend our optimized hosting platform.

What services does the hosting module include?

High-performance cloud infrastructure, TLS/SSL, daily backups, monitoring, scalable resources, caching/CDN integration and support from our technical team - without naming a third-party provider.

How do backups and restores work?

Daily incremental backups plus on-demand snapshots before major changes. Restore possible within short time windows; emergency processes are documented.

Do you also optimize the loading time?

Yes, we measure core web vitals, optimize images/fonts, activate caching/HTTP headers, implement code/asset optimizations and monitor real user values - continuously and measurably.

Are there limits to bandwidth and storage?

There are plenty of resources available for standard company websites. For rapidly growing projects, we scale storage/traffic - transparently, without lock-in.

Do you also take care of the content?

Small content tasks are covered by the support time. We offer separate quotas for larger content packages, landing pages or editorial plans - including quality assurance.

What do the optional SEO, GEO and AEO modules mean?

SEO onPage checks, meta/structure, content optimization.GEO local visibility (profiles, local pack, location keywords).AEO question-answer logic for voice/featured snippets - all implemented in compliance with GDPR.

Do you take algorithm updates into account?

Yes, we monitor updates, evaluate their impact and adjust technical/content measures to reduce ranking risks and take advantage of opportunities.

How does onboarding work?

Brief audit, clarify access/DOMAINS, activate monitoring/backups, set security/performance baseline and define roadmap for updates & optimizations.

Is it possible to migrate to VELUNO - and what does it cost?

Yes, depending on system size/complexity. We prepare a fixed offer after a short preliminary check - including test migration and downtime minimization.

Which uptime & SLAs apply?

High availability thanks to cloud infrastructure & monitoring. We provide precise SLA values in the offer - including incident processes and escalation paths.

Will I receive regular reports?

Monthly mini-reports on request (updates, uptime, security/performance highlights). We provide extended evaluations for booked SEO/GEO/AEO modules.

How are services billed?

Transparent monthly packages. Additional childcare time can be booked flexibly. Annual billing is possible - with a price advantage.

Are there minimum terms or notice periods?

Can be canceled monthly (or annual model with discount). Terms and conditions are clearly stated in the offer - with no hidden clauses.

Who owns the domain, content and data?

Always yours. We can provide technical management on request, but ownership and access rights remain with you. All data can be exported.

Do you also support agencies/resellers?

Yes, white label support and clear responsibilities are possible - including technical documentation and prioritized partner support.

Which systems does the support work with?

With common CMS (e.g. WordPress/TYPO3), headless stacks or static exports. We examine special cases individually and offer suitable solutions.

Do you also do link building or ads campaigns?

No, not in the basic support module. There are separate modules/pages at VELUNO for SEO content, technical SEO, GEO/AEO or ads.