SUPPORT

The basic module includes the ongoing technical management and monitoring of your website, security and system updates (CMS, plugins, themes), error analysis and rectification of minor problems, up to 15 minutes of changes per month (texts, images, minor layout adjustments), monitoring of loading time, accessibility and error messages as well as a personal contact person.

Included

Small text/image changes, link/button adjustments, small CSS corrections.

Not included

New pages or section layouts, function add-ons, store development, major restructuring, extensive content creation. Additional requirements via additional support time.

Additional support time costs €30.00 per 30 minutes, can be booked flexibly on a monthly basis and is suitable for regular content or functional adjustments beyond the 15 minutes. Unused time is not transferred.

Yes, Maintenance & Support is the basis for updates, security and stability. All other modules build on this.

SSD server (EU) with 99.9% uptime, 1 .de or .com domain, 1 GB mail storage, SSL certificate, firewall, DDoS protection and daily backups with 30-day recovery.

Additional 50 GB mail storage for €8.00 per month, including alias addresses (e.g. info@, hello@, firstname@). The amount can be adjusted monthly.

Yes, then you book maintenance & support plus the desired optimization modules. Requirements: solid host, up-to-date PHP, sensible access (SSH/FTP/panel) and reliable backups.

With VELUNO hosting: daily snapshots with 30 days retention, restore usually within 24 hours. For external hosting, the provider's rules apply.

OnPage maintenance (titles, descriptions, headings, internal linking), technical basics (XML sitemap, robots.txt, URL structure), keyword monitoring & visibility analysis as well as content refresh of existing content. No full content writing and no link buying.

Elimination of technical SEO obstacles (indexing, canonicals, 404/redirects), core web vitals/load time optimization, code/assets tuning and server/security optimizations (if access is possible).

SEO Optimization (€39.99) focuses on content, on-page structure and technical basics. Technical SEO & Performance (€99.99) optimizes loading times, core web vitals, server/security and fixes complex indexing and technical problems.

Optimization of your Google Business Profile and other map services, uniform NAP (Name, Address, Phone) data maintenance in relevant directories and content adjustments for local search queries.

Integration of structured data (Schema.org) for FAQs/products/services, optimization for AI response systems (Google SGE, Bing Copilot, ChatGPT Search) as well as adaptations for voice search and featured snippets.

With active SEO/GEO/AEO modules, you receive a monthly plain text report with measures, anomalies, ranking and visibility history. In pure maintenance mode, you receive status information on request or when events occur.

Standard setup without tracking, without external CDNs or font APIs - as a rule, no cookie banner is required. Imprint/data protection can be prepared; the final legal check is the responsibility of the customer/lawyer.

Target availability 99.9% on a monthly average (VELUNO hosting). Planned maintenance is announced in advance. In the case of external hosting, the provider's SLAs apply.

During business hours usually within 24 hours, often faster. Critical failures have priority; outside of business hours by arrangement.

Clarification of access (domain/host), inventory (technology, security, indexing, CWV), activation of the booked modules and implementation of the basic measures, followed by ongoing support.

Yes, costs depend on the system and scope. Small projects are often possible at a flat rate, complex setups are calculated individually.

Monthly billing, can be canceled monthly. Annual payment with optional discount.

Yes, the prerequisites are suitable access (Panel/SSH/FTP/Git), compatible runtime (e.g. PHP versions) and clear deploy paths.

Creation of new pages/landing pages, complete relaunch/redesign, SEA campaigns as well as complex special functions such as store, payment processes, configurators or automated booking systems (can be calculated separately).

Yes, modules can be selected or deselected on a monthly basis. Changes apply from the next billing period.

Yes, a separate basic module is required for each website. Modules can be booked individually for each website. Multi-website discounts on request.

Always the customer. VELUNO-Hosting provides you with panel access on request and the necessary transfer codes and data extracts on termination.

Hosting runs according to fair use depending on project size. Mail: 1 GB included, additional storage +50 GB € 8 each as an add-on.

We test, set a restore point and install the update in a controlled manner. In the event of incompatibilities, a rollback and an alternative plan are implemented.

Yes, SEO/GEO/AEO modules include the evaluation of relevant changes and the implementation of sensible adjustments.

No link buying/spam. Backlink check & recommendations are included. Serious link building only by arrangement and separate agreement.

For SEO/GEO/AEO: Rankings, visibility, CTR, core web vitals and documented measures. For maintenance: stability, update status, freedom from errors and response times.